15-Day Return Policy

We offer a 15-day return window from the date your order is placed.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging
  
• You must provide proof of purchase (receipt or order confirmation)
  

Customers are responsible for return shipping costs.
To initiate a return, please email admin@vitadirect.co with your order details.
Returns sent without prior approval will not be accepted.

Once your return is approved, we’ll provide you with return instructions and the return address.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us right away at admin@vitadirect.co so we can make it right.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened or used supplement packs
  
• Sale items or Gift Cards

Exchanges

We do not offer direct exchanges.
If you need a different item, please initiate a return (if eligible) and place a new order once your return is approved.

Subscriptions & Recurring Orders

Our subscription plans can be canceled at any time.
However, please note:

• Our fulfillment window opens 7 days before your next scheduled shipment
  
• If a cancellation request is made after this window opens, the upcoming order will be fully processed and charged
  
• All future shipments will be canceled after that charge

To manage or cancel your subscription, contact us at admin@vitadirect.co or use your customer portal if available.

Refunds

Once we receive and inspect your return, we’ll notify you of your refund status.

• If approved, your refund will be issued to your original payment method within
  10 business days
  
• Your bank or credit card company may require additional time to process the refund

If more than 15 business days have passed since your refund was approved, please contact us at admin@vitadirect.co